Contacting Support

If at any stage you encounter a problem, have a suggestion or want to discuss anything else, simply click on the Help Area (the ? icon) and click on Start a Conversation.
If it's a bug report we do ask that you try:

1. Describe the problem in as much detail as possible including any steps to reproduce the bug (if known).
2. In particular please try to identify the date and time as well as the device and Browser you were using.
3. Add a screen-shot if possible. On Windows the easiest route is to hit a Print Screen / PrtSc key if you have one on your keyboard. If there is none, then you might search the web for instructions on how to create screenshots with the device you are using. Click the attach icon to include the screenshot in your message.

You can reach us by chat, e-mail [email protected] or telephone +44 330 1220 899